What Happens After You Receive A Parking Ticket?
A letter is mailed to the registered owner of the vehicle that is ticketed, explaining that a ticket has been issued. The letter includes a description of the violation, the license plate number and the amount due. If the ticket is paid within 21 calendar days from the issue date, no more action is required. The ticket does not affect vehicle insurance, as it is not a moving violation.
If the ticket is not paid or appealed within that 21 days, it becomes delinquent and a $10.00 late fee is added onto the fine. If the ticket is not paid within another 14 calendar days, an additional $10.00 late fee will be added to the total penalty.
How To Pay For Parking Tickets
All citations must be paid within 21 calendar days from the issue date on the citation or late penalties will be assessed. Visa, MasterCard and American Express credit or debit cards accepted.
Payments are accepted from 8:30 am to 5:00 pm Monday to Friday at the front office of the Chapel Hill Police Department, 828 Martin Luther King, Jr. Blvd., or by phone at (919) 968-2760. Payments may be deposited in the Town’s drop-box locations at Chapel Hill Town Hall, 405 Martin Luther King Jr. Blvd., or the Police Department, 828 Martin Luther King, Jr. Blvd. Payments may also be made online at any time.
Pay online at http://parking.townofchapelhill.org/ttcitations/citations.asp. Visa, MasterCard, American Express credit or debit cards are accepted by the Town.
Pay-by-Phone: (919) 968-2760
Please have the citation number and form of credit card payment available.
Pay by Mail
Please mail your payment to:
828 Martin Luther King, Jr. Blvd
Chapel Hill, NC 27514
Enclose the citation with a personal check, money order or cashier’s check (please do not send cash). Make checks payable to Town of Chapel Hill.
Pay in Person
***The Police Department is currently closed to the public due to COVID-19. If you are only able to pay in person – please call 919-968-2760, to discuss options.***
The Town of Chapel Hill Police Department is located at 828 Martin Luther King, Jr, BLVD. Office hours are Monday through Friday, 8:30 am – 5:00 pm.
How to Appeal a Ticket
All appeals must be received within 21 calendar days of the ticket issue date in order to avoid late fees.
You may appeal a parking ticket online by clicking here . Use your ticket information to log in.
You may appeal in writing, via email or in person. Please email Records-Police@townofchapelhill.org – and attach Ticket Appeals Form 10.2019 or write in the email the following information:
- Name, Address, City, State, Zip Code, Daytime Phone number
- The Citation Number
- The Date of the Citation
- Location of the Citation
- The Violation Code
- Vehicle License Number
- For meter-related citations: Meter number located on the meter housing or space number for Pay-by-Space multi-space meters
- The reason for contesting the citation, including any supporting documentation such as pictures or drawings.
What Happens After You Appeal a Ticket?
Once your appeal is received, there are no additional late fees assessed during this time. The appeal will be reviewed by the Ticket Appeals Officer, taking into account the information you have provided. If the appeal is accepted, you will be notified by mail and no further action is required.
If the appeal is not accepted, you will receive a letter asking you to pay the full amount; due within 10 days of the date of the appeals decision. After 10 days, late fees will be assessed.
Lost Parking Tickets
If you lose a parking ticket; payment is still your responsibility. Please call the Police Department at (919) 968-2760 and provide your license plate number. Staff will be able to look up the ticket and assist you.